Privacy Policy and Terms of Service

Last updated: December 2025

Privacy Policy

Information Collection

At Beneserre Medestética, we collect personal information when you:

  • Schedule a consultation or treatment
  • Communicate with us via WhatsApp, email, or phone
  • Visit our website

Information we collect:

  • Full name
  • Contact information (phone, email)
  • Medical history relevant to aesthetic treatments
  • Clinical photographs (with your explicit consent)

Use of Information

We use your personal information to:

  • Provide medical and aesthetic services
  • Communicate with you about appointments and treatments
  • Improve our services
  • Comply with legal and regulatory requirements

Data Protection

  • All medical data is stored securely and confidentially
  • Only authorized personnel have access to your information
  • We comply with Colombian personal data protection laws (Law 1581 of 2012)
  • We do not share your information with third parties without your consent

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data (subject to legal requirements)
  • Revoke previously granted consents

Terms of Service

Medical Services

  • All treatments are performed by certified medical professionals
  • Results may vary for each patient
  • Prior medical evaluation is required for all procedures

Patient Responsibilities

  • Provide complete and truthful medical information
  • Follow pre and post-treatment instructions
  • Attend scheduled appointments or cancel in advance
  • Report any adverse reactions immediately

Deposit Policy

Missed appointments mean expired product that we cannot use and lost opportunities to serve other clients. We charge a 50% deposit for all treatments to ensure that we are able to obtain the necessary quality products to provide the best care to our clients at the times they request.

Cancellation Policy

  • We recommend confirming your appointment 1 to 2 days in advance
  • Cancellations with less than 12 hours notice may be subject to charges

Limitation of Liability

  • Aesthetic treatments have inherent risks that will be explained during consultation
  • We do not guarantee specific results
  • Patients must follow all medical instructions to optimize results

Informed Consent

Before any procedure:

  • You will receive detailed information about the treatment
  • Risks, benefits, and alternatives will be explained
  • You will sign a specific informed consent
  • You may ask all necessary questions

Clinical Photography

  • Clinical photographs require written consent
  • Used solely for medical and follow-up purposes
  • Use for promotional purposes requires additional explicit authorization

Contact

For privacy or terms inquiries:

By using our services, you accept these policies and terms.

Privacy Policy and Terms